Property investment is one of today’s most lucrative ventures — but with high returns often come high risks. Managing urgent repairs, chasing rent, and keeping tenants happy can quickly overwhelm even the most committed investor. That’s where a skilled property manager steps in: streamlining operations, safeguarding your assets, and giving you peace of mind.
But here’s the catch — not all property managers are equal. Choosing the wrong one can cost you time, money, and sanity. So, how do you make the right choice? Here are 8 key factors to consider when picking a property manager.
1. Experience & Track Record
Would you trust your multi-million-shilling property with a beginner? Probably not. Experience matters. A seasoned property manager understands tenant behavior, market trends, and how to resolve problems before they escalate. Always ask: How long have you been in the business, and what type of properties do you manage?
2. Professionalism & Reputation
Your property manager represents you. If they are rude, careless, or disorganized, tenants won’t stay long. Check online reviews, testimonials, or simply ask around. In places like Nairobi, word of mouth travels fast — so reputation is everything.
3. Range of Services Offered
Some managers only collect rent. The great ones? They do it all: tenant screening, maintenance, legal compliance, financial reporting, and more. Before signing any contract, confirm the exact services included — and whether they align with your needs.
4. Communication & Transparency
A good property manager keeps you in the loop. Monthly statements, updates on maintenance, and clear communication channels (phone, email, WhatsApp) are essential. If they “go missing” when you ask tough questions, that’s a red flag.
5. Technology & Efficiency
Kenya has embraced digital solutions like M-Pesa rent payments, online statements, and tenant platforms. A modern property manager should use tech to make life easier for both landlords and tenants. If they’re still relying on paperwork and excuses, it’s time to look elsewhere.
6. Fees & Contracts
Cheapest doesn’t always mean best. Instead of focusing only on price, look at value. What are you actually getting for the management fee? Also, check for hidden charges, contract length, and termination clauses. A transparent manager will explain everything upfront.
7. Legal & Regulatory Knowledge
From lease agreements to tenant disputes, your manager must know the law. An experienced property manager in Kenya should understand the Landlord–Tenant laws, taxation, and eviction processes. This protects you from costly legal mistakes.
8. Strong Network & Resources
A property manager is only as good as their contacts. Do they have trusted plumbers, electricians, contractors, and security teams? A strong network ensures issues are fixed quickly and affordably — keeping your tenants happy and your property in top shape.
Choosing a property manager is more than a business decision — it’s a partnership. The right manager saves you stress, keeps your tenants satisfied, and ensures your property grows in value.
At Havilaplus Estates Ltd., we take this role seriously. With our experience, technology-driven systems, and client-first approach, we help you not only manage your property but also maximize its potential. Because for us, it’s not just about buildings — it’s about creating communities where you can truly Live Incredibly.